An assistant that knows your business
Custom assistants that answer from your own documents and systems, for customers, sales or your own team. When they don't know, they say so.
- help center
- documents
- CRM
- website chat
- internal chat
- email drafts
The same questions, every day
Support and sales teams spend hours answering questions whose answers already exist in your documents. New staff take weeks to learn where to look.
- Slow replies outside working hours
- Answers that differ from person to person
- Senior people pulled into repeat questions
Our approach
- 01
Collect the knowledge
We gather the documents, FAQs and data the assistant may use, and agree what it must never answer.
- 02
Ground every answer
The assistant answers only from your sources and links to them. When it can't find an answer, it hands over to a person.
- 03
Test on real questions
We test it on questions your team actually gets, and fix what it gets wrong before launch.
- 04
Launch and watch
Conversations are logged, so you see what people ask and where the assistant falls short.
What you get
- A working assistant on your website, internal chat or both
- A source link with every answer
- Hand-over to a person when it's unsure
- An admin view of conversations and gaps
- Documentation and a handover session
Typical stack
- Claude, GPT or Gemini
- Retrieval over your documents
- React / Next.js chat widget
- Node.js API
- Postgres + pgvector
Where it fits
Customer support
Answers order, billing and product questions from your help center, around the clock.
Sales
Gives your sales team quick, sourced answers on pricing rules, specs and contracts.
Internal helpdesk
HR, IT and policy questions answered from your handbook, in Albanian or English.
Want an assistant that answers from your data?
Book a call. We'll look at your questions and sources and tell you what's realistic.